Shipping

We ship internationally!

Free shipping on select items.

We partner with carriers like USPS, FedEx, DPD, and DHL based on order destination and traffic to give you the best possible shipping experience.

We appreciate your patience with our fulfilment times. As we are a small business and manufactures our products through our partner facilities based on your specific requirement, it takes us a bit longer than the big e-commerce giants for fulfilment.

We always strive to improve our efficiency and fulfilment time as we continue to make our customers happier.

You can find estimated delivery times on each of the specific product pages.

Note: In certain cases, the customer may be asked to pay a marginal import tax/duty depending on the destination address.

Note: We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

Crimea, Luhansk, and Donetsk regions in Ukraine. Russia. Belarus. Ecuador. Cuba. Iran. Syria. North Korea. Afghanistan. Bhutan. Brunei. Chad. Laos. Libya. Mongolia. Samoa. South Sudan. Timor-Leste. Turkmenistan. Yemen.

Flexible Return Policy

  • Free shipping on select items.
  • We offer 100% hassle free shipping. Shop with confidence.
  • Flexible 30-day return policy.
  • Bought something with an error? No worries! Return it and we will ship you the perfect one at our own expense.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please email us at vandicompanyinfo@gmail.com immediately.

The return address is set by default to our partner facility based on the order destination. Please confirm with us by email regarding the return address before shipping. The address is printed in the slip inside the package.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our partner facility. You will be liable for reshipment costs for wrong address.

Unclaimed - Shipments that go unclaimed are returned to our partner facility and you will be liable for the cost of a reshipment (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - Please contact us before returning any products. Email us at vandicompanyinfo@gmail.com

Incorrect size - You will need to purchase a new size and we will provide a refund once our facility receives the returned shipment. Please email us to confirm the return requirements.

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore we reserve the rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.